Frequently Asked Questions
When do tickets go on sale?
Tickets are on sale now. Check out our Tickets Page for more info. Please be sure to join our newsletter mailing list at the bottom of the page for announcements and updates.
Where can I get tickets?
Tickets are available online on our Tickets Page or at in-person at Ticket Rocket's downtown Victoria location (box office) before the event. Ticket Rocket is located at 1050 Meares Street. Tickets are available for purchase in advance, as well as on the days of the event.
Can I upgrade my ticket?
Single day tickets can be upgraded to three-day passes. How to: Purchase a new set of tickets of your choice. Then, email email@example.com with the new sale ID. Once Ticket Rocket has confirmed purchase of new tickets they will issue a refund for the initial purchase.
Is there a Child VIP Pass?
If you are an adult VIP Pass Holder and interested in bringing a child(ren), please purchase the Child 3 Day Weekend Pass. Children will be able to accompany VIP Pass holders into VIP line-ups.
Can I sell or exchange my pass?
Sorry, tickets are non-refundable and cannot be exchanged.
Questions or issues with your ticket?
Give Ticket Rocket a call at 1-855-842-7575 at or email firstname.lastname@example.org
Office hours- Monday-Friday 10am-5pm.
Do I have to register for every event ahead of time, or will there be tickets available during the conference?
Some events will require pre-registration, which will be available until tickets to those events are sold out. There will also be tickets to non-sold-out events available for purchase during the convention.
What are the hours?
Hours will be 3pm - 9pm on Friday, 10am - 7pm on Saturday, and 10am - 5pm on Sunday.
How do I find things in the convention?
During the convention you can pick up our Official Event Guide. This handy guide has maps, guest info and more! Our Info Booths are also a great way to ask questions and you can also find a volunteer to help guide your way.
Where do I find out if my favourite artist, writer, actor, etc. is signing autographs?
You can find autograph information for comic and special guests at their booths or on our website. We will be adding information to bios when they are confirmed. Autograph times will be posted at the convention by the autograph area.
I am interested in being a cosplay guest or special guest. Who do I contact?
All inquiries to be a guest at the show should be sent to email@example.com
I have a great idea for a panel! Who do I contact?
Panel submissions are closed. Please join our newsletter or follow us on social to receive updates when submissions go up.
My costume has a weapon… Will that be a problem?
Have a read through our Official Weapons Policy. If you still have questions regarding your weapon, please email us at firstname.lastname@example.org. We will be checking weapons at the event at the Cosplay Weapon's Check Point. Please keep in mind that Capital City Comic Con is a family-oriented show and we want to make sure everyone has a safe time at the event. No illegal weapons will be permitted at the event. If it is sharp and pointy, please leave it at home.
How else can I get involved in Capital City Comic Con?
There are lots of ways to get involved! Find out more on our How To Get Involved page. To get the latest news sign up for our newsletter.
How do I sign up as a volunteer?
Volunteer registration is currently closed - thank you to everyone who applied!
Is the whole conference all-ages?
The majority of the convention is all-ages. We are a fun, family-friendly event. Any 19+ events will be clearly identified as such.
I am at the con and need assistance. What do I do?
Look for one of our volunteers with the green comic con shirts. They will be able to help you or find further help if needed. Stop by one of our three information booths to ask questions about the comic con. There will also be security around if needed who are trained in first aid. If you are having a problem with one of our volunteers, please talk to someone in an orange shirt or security.
Does the event have accessibility options?
The Victoria Conference Centre and Crystal Garden are equipped with ramps, elevators, automatic doors and wheelchair accessible washrooms. Please visit the Victoria Conference Centre’s website for more detailed information on accessibility, as well as maps of both venues with relevant accessibility points clearly marked.
Where can I get something to eat?
There will be a cash concession inside the event courtesy of the Fairmont Empress. See the menu here.
If I leave, can I get back in?
Yes, you will be able to get back in with your event bracelet. Be prepared to flash it at the volunteers at the doors.
What support services do you offer?
Creating a fun and safe event for everyone is very important to us at Capital City Comic Con. Please see our Support Services page for more information on the services we provide. If you have any questions or comments, please don’t hesitate to email us at email@example.com
Can I bring large items with me to Capital City Comic Con?
We want to make sure everyone can easily move around the convention areas. The following items are not permitted on the showroom floors: Large strollers (umbrella or similarly sized strollers are permitted), Handcarts & Trolleys, Large Cosplay wings spanning wider than 4’ from wingtip to wingtip, Rolling luggage larger than 22” L x 14” W x 9” H.
Looking for parking downtown?
Check out this handy website page from the DVBA here
Code of Conduct
Please review our official Code of Conduct here.
Please review our official Weapons Policy here.
Please review our available Support Services here.
Statement on Intellectual Property
Please review our official Statement on Intellectual Property here.