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Frequently Asked Questions

General Information

Who organizes Capital City Comic Con?

Capital City Comic Con is organized and executed by the Capital City Comic Enthusiasts Society, a non-profit organization dedicated to uniting super fans on all things pop culture.

This society is a collaboration between three local, not-for-profit organizations: Destination Greater Victoria, Downtown Victoria Business Association and The National Toy Museum of Canada represented by Cherry Bomb Toys.

How many fans attend this convention?

Capital City Comic Con welcomes over 9,500 pop culture fans every year to show off their cosplay costumes and take part in panels, workshops, games and so much more! With over 2,000 minutes of programming, there is something for everyone!

Where does the convention take place?

Capital City Comic Con is spread over two awesome venues: Victoria Conference Centre and Crystal Garden.

What are the convention hours?

Friday: 3pm - 9pm
Saturday: 10am - 6pm
Sunday: 10am - 5pm

Is the convention for all-ages?

Capital City Comic Con is fun, family-friendly event and the majority of the convention is for all-ages. Any 19+ events will be clearly identified as such.

How do I sign up as a volunteer?

Volunteer registration is currently closed - please watch our social media or join our newsletter if you are interested in volunteering for 2020. We will announce when volunteer applications go live later in the year.

Looking for parking downtown?

Check out this handy website page from the DVBA here

Can I bring large items with me to Capital City Comic Con?

We want to make sure everyone can easily move around the convention areas. The following items are not permitted on the showroom floors: Large strollers (umbrella or similarly sized strollers are permitted), Handcarts & Trolleys, Large Cosplay wings spanning wider than 4’ from wingtip to wingtip, Rolling luggage larger than 22” L x 14” W x 9” H.

Ticketing

When do tickets go on sale?

Tickets are on sale now. Please be sure to join our newsletter mailing list at the bottom of the page for announcements and updates.

Where can I purchase tickets?

Ticket Rocket is the official ticketing provider for Capital City Comic Con. Tickets are available for purchase on-line through our Tickets Page, in-person at the Ticket Rocket Box Office or by calling Ticket Rocket directly. Ticket Rocket is located at 1050 Meares Street in downtown Victoria and can be reached at 1-855-842-7575.

Are tickets available for purchase at the convention?

Tickets are available for purchase in advance, as well as on the days of the event if they event has not sold out. Tickets purchased on-site at Capital City Comic Con will be subject to a $5 price increase. Capital City Comic Con is free for children aged 5 and under.

Can I sell or exchange my ticket?

Sorry, tickets are non-refundable and cannot be exchanged.

Can I upgrade my ticket?

Single day tickets can be upgraded to 3-day passes and 3-day passes can be upgraded to VIP passes if available. If you would like to upgrade your pass, this may be done over the phone (1-855-842-7575) or in person at the Ticket Rocket Box Office.

Is there a Child VIP Pass?

If you are an Adult 3-Day VIP pass holder and interested in bringing a child(ren), please purchase the Child 3 Day Pass. Children will be able to accompany VIP Pass holders into VIP line-ups.

Questions or issues with your ticket?

Give Ticket Rocket a call at 1-855-842-7575 at or email support@ticketrocket.coBox Office Hours: Monday to Friday, 10:00 am - 5:00 pm.

If I leave, can I get back into the convention?

Yes, you will be able to get back in with your event wristband. For 3-day pass holders (not applicable to 3-day VIP pass holders), wristbands must remain on wrist for full three days of convention for re-entry. Please be prepared to flash your wristband upon entry/re-entry into the convention.

Accessibility & Assistance

Does the event have accessibility options?

The Victoria Conference Centre and Crystal Garden are equipped with ramps, elevators, automatic doors and wheelchair accessible washrooms. Please visit the Victoria Conference Centre’s website for more detailed information on accessibility, as well as maps of both venues with relevant accessibility points clearly marked.

What support services do you offer?

Creating a fun and safe event for everyone is very important to us at Capital City Comic Con. Read more about the services we provide. If you have any questions or comments, please don’t hesitate to email us at info@capitalcitycomiccon.ca

I am at the con and need assistance. What do I do?

Look for one of our volunteers. They will be able to help you or find further help if needed. Stop by one of our three information booths to ask questions about the comic con. There will also be security around if needed who are trained in first aid.

Programming & Cosplay

I am interested in being a cosplay guest or special guest. Who do I contact?

All inquiries to be a guest at the show should be sent to entertainment@capitalcitycomiccon.ca

I have a great idea for a panel! Who do I contact?

Panel submission are now open. For more information, click here.

My costume has a weapon…will that be a problem?

Have a read through our Official Weapons Policy. If you still have questions regarding your weapon, please email us at info@capitalcitycomiccon.ca. We will be checking weapons at the event at the Cosplay Weapon's Checkpoint. Please keep in mind that Capital City Comic Con is a family-oriented show and we want to make sure everyone has a safe time at the event. No illegal weapons will be permitted at the event. If it is sharp and pointy, please leave it at home.

 

Code of Conduct

Please review our official Code of Conduct here.

Weapons Policy

Please review our official Weapons Policy here.

Support Services

Please review our available Support Services here.