A Message from the organizers of Capital City Comic Con
June 29, 2020
Thank you for your patience over the last month while we tried to work with Ticket Rocket regarding refunds and their lack of communication to our beloved ticket holders. Capital City Comic Con’s partners have worked diligently behind the scenes after attendees had brought to our attention that Ticket Rocket was not responding and that they had not received refunds. We have made no headway in getting them to make any statements, email any communications, or refund those in need. Due to this we have been forced to engage in correspondence and communications through legal representatives, but to no avail. We chose Ticket Rocket as a local community-minded business and although the pandemic has affected most businesses in a negative way, we cannot excuse their lack of communication.
At this point, we have decided to postpone the event until after the COVID-19 emergency restrictions have been lifted. We will be honoring all tickets for that event in 2021, which we will announce shortly. We are working with a legal team to obtain our Comic Con ticket holder data and ticket sales from Ticket Rocket at this time. Ticket Rocket holds all of the data on our ticket purchases and we need that information to move the refund process forward, for those who have requested it. This is not the outcome we were hoping for and we are extremely disappointed in the way this has been handled at Ticket Rocket. We know there have been a few people who are rightfully upset that they have not received a refund yet or any communication from Ticket Rocket. We ask for a bit more patience while we acquire the information we need on our end to handle the refunds.
We know this is not an ideal situation but please know we are working on it on our end with our legal team. We will be updating any new information on our website and via social media when we know more. We apologize for the inconvenience and frustration our ticket holders waiting on refunds are feeling. Thank you so much for your patience and support, it is greatly appreciated during this time.
Capital City Comic Enthusiasts Society
May 11, 2020
Thank you to all our Capital City Comic Con fans for your patience during this unprecedented time. We miss our community especially at this time and hope everyone is staying safe.
It has been brought to our attention that, due to COVID-19 related layoffs, Ticket Rocket has been unable to respond to refund requests in a timely manner. Capital City Comic Enthusiasts Society is working with Ticket Rocket to help remedy this situation as soon as possible. We thank everyone for your patience.
Changes are happening daily and impacts to the events industry are still unknown. However, our goal remains as always to deliver a wonderful convention experience so we continue to source new dates for Capital City Comic Con when we can all safely gather. We anticipate new information being available to you in the very near future. Thank you for your support and patience during this difficult time.
A STATEMENT FROM THE ORGANIZERS OF CAPITAL CITY COMIC CON
UPDATED March 13, 2020 – 12:00 PM
Statement regarding postponement of Capital City Comic Con 2020.
Over the last three years all of us here at Capital City Comic Con have loved watching our fans, exhibitors, volunteers and guests grow this community event into what it is today. We know the uplifting power a fun and inclusive event holds and look forward to seeing all your smiling faces and incredible cosplay every year.
On behalf of all our organizing partners, Cherry Bomb Toys, Downtown Victoria Business Association and Destination Greater Victoria, it is with great disappointment that we are announcing the postponement of Capital City Comic Con 2020 due to the situation related to COVID-19, or coronavirus.
Capital City Comic Con was scheduled to take place from March 20-22, 2020. We know every attendee eagerly anticipates the Capital City Comic Con but considering recent events, we felt it was important to put safety and peace of mind first. We know this is as disappointing to you as it is to us, but we do believe that this is the right decision.
This is not a decision we’ve made lightly. In addition to the recent COVID-19 developments, on March 9, 2020 the Screen Actors Guild (SAG AFTRA) issued a notice to its members that it would be in their best interest to cease flying for the foreseeable future. We respect and recognize this union body is acting with the safety of its members in mind and as a result some of Capital City Comic Con’s guests have chosen to postpone their travel to Greater Victoria for the time being.
Our team is working diligently with our venue to determine an alternative date in 2020. Due to the impact COVID-19 has had on all events, this process may take a little longer than usual. We are pushing to more information within the next couple of weeks and will continue to update our fans as quickly as possible.
We realize you may have several questions and we hope this communication will provide you with some answers.
- All purchased tickets will be completely transferable to any new dates announced in 2020.
- If you are unable to attend the new dates, your tickets will be refundable less service fees.
- Any refund requests (for Capital City Comic Con, Nerdlesque or Comic Queens tickets) will be processed through Ticket Rocket and may take up to 10 business days for processing. Please contact them at email@example.com and they will let you know once they’ve initiated your refund.
All of us here at Capital City Comic Con have loved watching our fans, exhibitors, volunteers and guests grow this community event into what it is today.
We thank you for your continued support and understanding,
Capital City Comic Con Enthusiasts Society